Trident Marketing
  • Member Services
  • Charlotte, NC, USA
  • $10.00
  • Hourly
  • Year-Round - Full Time

Medical, Dental, Vision, 401k, and PTO


ABOUT TRAVEL RESORTS OF AMERICA (TRA)

TRA is a membership-based camping service with resorts located along the East coast. Travel Resorts of America offers a premier, luxury camping experience for all types of campers, whether they own an RV, a camper, a tent or are renting a cabin.

Purpose

The Full Time Member Service Representative is a remote position for the right candidate. The hours are M-F - 9AM to 6PM - Eastern Time. This position will Interact with our members by handling incoming calls related to reservations and general inquiries to ensure excellent customer service and member satisfaction. We offer a full benefits package including Medical, Dental, Vision, 401k, and PTO.

Primary Functions

  • Provides the highest quality of service to all members via phone and email in accordance to established department policies and procedures
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Assist members with all reservation bookings and questions
  • Handle difficult calls and appropriately escalate to the next level of support as needed
  • Ability to correctly identify the customers' needs and accurately answer questions, address any/all concerns and consistently provide a positive experience during all member interactions
  • Accurately record all pertinent call related information in the system of record
  • Other duties as requested

Qualifications

  • Ability to handle a high volume of inbound calls in a timely manner and make outbound calls as necessary
  • Handle confidential customer information in a positive, highly ethical, and professional manner
  • Strong phone presentation with the ability to effectively deliver information and respond to questions of a varying nature
  • Excellent communication and interpersonal skills
  • General computer knowledge and data entry skills
  • High school diploma or equivalent

 

Trident Marketing
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